You may return new, unopened items within 14 days of delivery for a full refund. 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

1. Shipping

Bigbigmart.com only offers nationwide shipping in the United States.

Bigbigmart.com offers 7 – 15 business day shipping as our standard shipping option on all merchandise orders (this doesn’t include our 1 – 3 day processing time).  Due to delays related to demand and COVID-19, orders may be experiencing delays but we will always do our best to update shipping information to you on time.  Depending on the carrier, your order may arrive on a weekend.

When purchasing a product or multiple products in one order, shipping costs are worked out on this estimates:

Price

Estimated Shipping Cost

Estimated Shipping Time

Over $25.00

Free

3-10 days

$1.00 – $25.00

$5.00 per order

3-10 days

*  Pickup not available

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number. Most of our orders are shipped within 1-3 business days after the order has been placed, for some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

To track the order, click “Track” on the right of the tracking number located on the email. To track an order on Bigbigmart.com, visit the Account Information area. You will need to sign in to access your account information. Risk of loss with respect to the products in your order is transferred from Bigbigmart.com to you when your order is delivered to you.

2. Return Policy

If an item you received from Bigbigmart.com is damaged or defective, you can return by mail for a refund or replacement, please follow this procedure:

Step 1: Contact customer service on +1 ‪(909) 529-1999 or email: [email protected] to provide information that consists of (1) reason for returning and (2) your order number.
Step 2: You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location: 17224 S. Figueroa Street, #E9881, Gardena, California 90248.

Product can only be returned/ replaced if meet these criteria: 

The product is new, original, with attached price tag, product label and sticker (if any).

  • It is not the special order merchandise or any item indicated on the website as non-returnable.
  • It is not the grocery items (Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products).

Product can be only returned without application fees if the return is the result of a manufacturing defect or shipping error.

We do not accept any returns after 30 days after delivery date.

3. Refund Policy

  • Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once your order cancel request is accepted or we receive and inspect the product, we will credit your account.
  • Once we issue your refund, it may take additional time for your financial institution to make funds available in your account. Please allow 5-10 days for a credit to appear on your account. If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please keep in mind:

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $90, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

4. Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted and processed.

If you’ve done all of this and you still have not received your refund yet, please Contact us.

Please note that: All refunds will be sent back to the payment method of your original payment.